Your information is fully protected —
joy11's privacy commitment
joy11 takes your personal information very seriously. This policy clearly explains how your information is collected, used, and kept secure.
1 Introduction & Scope
joy11 is a trusted online betting and casino platform in Bangladesh. We handle with great care the personal information you provide while using our website joy11.bar. This privacy policy ("Policy") applies to all users of our platform.
By reading this policy, you will learn: what types of information we collect, why we collect it, how we use it, who it may be shared with, and what your rights are.
2 What information we collect
Information you provide directly
Information you provide during account registration, contact, or transactions may include:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Identity document details (national ID / passport — for KYC verification)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
- Details of communications with our support team
Automatically collected information
When you use the joy11 website, some information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Time, date, and duration of page visits
- Referral information indicating which page you came from to reach our site
- Cookies and session data
Gaming & transaction activity
We also store information about activity within your account, including:
- Deposit and withdrawal history (amount, date, method)
- Betting and gaming history
- Bonus and promotion usage records
- Account login and logout logs
3 How your information is used
joy11 uses your information only for the following legitimate purposes:
- Account management: Completing registration, confirming login, and maintaining the security of your account.
- Transaction processing: Completing deposits, withdrawals, and other financial transactions. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
- Identity verification (KYC): Confirming a user's age and identity to comply with applicable laws and regulations. joy11 provides services only to those aged 21 and above.
- Customer support: Resolving your issues through 24/7 live chat and email.
- Fraud prevention: Detecting unusual activity and ensuring platform security.
- Service improvement: Analyzing and improving services to enhance your experience.
- Promotional communications: If you give your consent, informing you about relevant offers and updates.
- Legal obligations: Complying with applicable laws, regulations, or government directives.
4 Cookie Policy
What cookies are and how they are used
Cookies are small text files stored on your device that make website use easier. joy11 uses the following types of cookies:
- Essential cookies: Required for the site's basic functionality — maintaining login sessions and ensuring security.
- Functional cookies: For remembering your preferences and settings.
- Analytics cookies: For measuring site traffic and improving service quality.
5 Sharing information with third parties
When information may be shared
joy11 never sells your personal information. However, in certain circumstances, information may be shared with trusted third parties:
- Payment processors: Necessary information may be shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
- Technology partners: Limited information may be shared with certain technology service providers for platform operations.
- Law enforcement agencies: In response to legitimate legal claims, court orders, or government directives.
- Fraud prevention organizations: With gambling industry anti-fraud networks, where suspicious activity is identified on your account.
6 Data security measures
SSL encryption
Our entire website is secured with SSL (Secure Socket Layer) encryption. This means all data exchanged between your browser and our servers is encrypted.
Secure data storage
Your personal information is stored on secure servers and can only be accessed by authorized staff. We conduct regular security audits.
Password protection
Your account password is stored in hashed form — no member of our staff can view it. Use a strong password and do not share it with anyone.
Access control
Access to your information is strictly controlled. Only those who need the information for their work are granted limited access.
7 Data retention period
joy11 retains your information only for as long as it is necessary:
- Account information: Retained for as long as your account is active. Even after account closure, it may be kept for a set period due to legal obligations.
- Financial transaction records: Retained for the period required by financial regulations.
- Support conversations: Kept for a limited period for customer support quality improvement and dispute resolution.
- Log files: Retained for a set period for security monitoring.
8 Your rights
As a user of the joy11 platform, you have the following rights over your own information:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: If any of your information is incorrect, you may request that it be corrected.
- Right to erasure: In certain circumstances, you may request that your information be deleted, though complete deletion may not be possible if legal obligations apply.
- Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
- Right to opt out of marketing communications: You may opt out of promotional communications at any time.
- Right to data portability: Where applicable, you may request to receive your information in a common format.
9 Protection of minors
joy11 strictly provides services only to those aged 21 and above. Our platform does not knowingly collect any information from minors.
Age is verified at the time of account registration. If we become aware that information of a minor has been collected unknowingly, it will be deleted immediately and the associated account will be closed.
If you believe that a minor's information is in our system, please contact us at [email protected].
10 Changes to the policy
joy11 may update this privacy policy from time to time. If there are any significant changes to the policy, we will:
- Update the date on this page.
- For important changes, send a notification to your registered email or mobile.
- A summary of changes may be displayed when you log in to the platform.
11 Contact & complaints
Contact us
If you have any questions, concerns, or complaints about this privacy policy, please contact the joy11 support team:
In your privacy-related request, clearly include your account email address and a description of your request so we can assist you quickly.